Instructional Design

Designing Success: Impactful Learning Strategies


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PowerPoint Trainings


The Ritz-Carlton/Forbes Luxury Training Deck

Program Objective: Provides essential skills and insights for success in the luxury industry. Participants gain expertise in luxury brand management, exceptional guest service, and strategies for engaging high-end clientele all while striving to achieve a 5-star quality rating.

  • Virtual Led

  • 73 Multi-Regional Participants

External Vendor Marketing - SeaWorld Video

Program Objective: Enhance awareness and sales knowledge of our preferred partner properties and attractions through Attractions Marketing and Hotel Procurement Training. In partnership with our Hotel Procurement Business Partners, these sessions aim to empower Orlando Regional Office associates and various stakeholders including Club Services, Gold Mountain, New Owner Onboarding, and Owner Marketing teams.

  • Instructor and Virtual Led

  • 685 Multi-Regional Participants

Leadership Development Deck

Program Objective: Empower leaders through a workshop focused on four key pillars: communication, accountability, engaging people, and delivering results. By elevating self-awareness and fostering conscious leadership practices, we aim to enhance critical skills necessary for optimal performance, driving individual and organizational success.

  • Instructor and Virtual Led

  • 45 Multi-Regional Participants

Articulate 360


Storyline 360

Program Objective: Equip participants with the knowledge, skills, and strategies necessary to provide exceptional customer service. Through interactive lessons, learners will gain insights into understanding customer needs, effective communication techniques, conflict resolution, and creating memorable experiences. By the end of the program, participants will be empowered to deliver outstanding service that exceeds customer expectations and drives business success.

  • E-Learning

  • 3,080 Participants

Infographics - One Pagers

Video


Rise 360

Program Objective: Equip participants with the knowledge, skills, and strategies necessary to provide exceptional customer service. Through interactive lessons, learners will gain insights into understanding customer needs, effective communication techniques, conflict resolution, and creating memorable experiences. By the end of the program, participants will be empowered to deliver outstanding service that exceeds customer expectations and drives business success.

  • E-Learning

  • 3,080 Participants

Proficiency

  • Photoshop

    Lightroom

  • Rise 360

    Storyline 360

  • PowerPoint

    Excel

    Teams

    Outlook

  • Canva

    Camtasia

    iMovie

  • Dayforce

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